1. Objective of this Policy.
This document outlines the process and conditions under which refunds are evaluated for digital products or related services in Canada. It ensures transparent communication between the user and the provider, focusing on fairness, accountability, and clear expectations.
2. Eligibility for Refunds.
Refunds may be requested if a technical fault prevents access to purchased digital material or if a duplicate charge occurs. Refunds will not be issued for completed downloads, successful access, or cases where dissatisfaction arises from user misunderstanding.
3. How to Submit a Request.
To request a refund, contact us via email using the official address provided. Include your full name, purchase reference, and an explanation of the issue. Submissions should occur within a reasonable timeframe to allow verification and documentation.
4. Verification and Evaluation.
Each refund request is individually assessed. We may ask for supplementary details such as screenshots or receipts to verify the claim. If a technical issue can be resolved, we will prioritize restoration before processing a refund.
5. Processing and Timelines.
Once approved, refunds are processed using the original payment method. Typical completion time is within ten business days, though external providers may require additional time. Confirmation will be sent upon finalization.
6. Exclusions and Limitations.
Refunds do not apply in cases where system access was successful or when issues are caused by the user’s device, local network, or outdated software. We recommend verifying device compatibility prior to completing a transaction to avoid such issues.
7. Policy Updates and Review.
This policy may be revised periodically to align with operational improvements and legal requirements in Canada. Each new version replaces all previous ones and takes immediate effect upon publication. All changes will maintain the principle of fairness and transparency.
8. Contact Details.
For refund or policy-related queries, please contact:
Address: 220 Terence Matthews Crescent, Kanata, ON K2M 0E2, Canada
Phone: +1 613-828-4848
Email: support@vivocoraexio.com